A CARE ASSISTANCE LIVING
Legal

Privacy Policy

Last updated 2026. This policy is a template and should be reviewed by a qualified professional.

A Care Assistance Living ("A Care," "we," "us," or "our") helps individuals and families explore housing and care options and connects them with independent housing providers and community referral partners. This Privacy Policy explains what information we collect through our website, how we use it, when we share it, and the choices you have.

By using our website or submitting a form, you agree to the practices described in this policy. If you have questions, please contact us.

1. Information We Collect

Information you give us

When you fill out a form, request a guide, book a consultation, apply as a provider or partner, or contact us, we may collect:

  • Contact details such as your name, email address, phone number, and your preferred contact method and time.
  • Location preferences such as the state and city or area where housing is being considered.
  • General housing and care information such as who needs housing, the type of housing being considered, the timeline, current living situation, general day-to-day support needs, possible payment sources, and an estimated budget.
  • Professional and organization details from housing providers and referral partners, such as organization name, role, facility details, services offered, and availability.
  • Anything else you choose to share in a message or notes field.

Please do not send sensitive records. We do not ask for, and you should not submit through our website, medical records, diagnoses, Social Security numbers, Medicaid or Medicare ID numbers, or financial account numbers.

Information collected automatically

When you visit our website, we and our service providers may automatically collect limited technical information, such as your IP address, browser type, device type, pages visited, the page you arrived from, and campaign information included in a link (for example, "utm" tags). We use this to operate and secure the website and to understand how people find us.

Information from others

A referral partner (such as a social worker or case manager) may share your contact details and general housing needs with us. We ask referral partners to do so only with your permission or the permission of your authorized representative.

2. How We Use Your Information

  • To respond to your request and contact you about it by phone, text message, or email.
  • To understand your housing needs and help identify participating housing providers that may be a good fit.
  • To send you resources you request, such as checklists and guides.
  • To review provider and partner applications and to manage partner portal accounts.
  • To operate, maintain, secure, and improve our website and services, and to prevent spam, fraud, and abuse.
  • To comply with legal obligations and enforce our Terms of Use.

3. When We Share Your Information

We do not sell your personal information. We share information only as described below:

  • With participating housing providers, with your permission. To help you explore a possible match, we may share relevant information with participating providers after you have given us permission to do so.
  • With referral partners, with your permission. If a referral partner introduced you to us, we may share updates about the status of the referral with that partner when you have agreed to it.
  • With service providers who help us run our website and business (for example, website hosting and security, email and text messaging, and data storage). They may use your information only to provide services to us.
  • For legal reasons, if required by law, regulation, or legal process, or to protect the rights, safety, or property of our users, the public, or A Care Assistance Living.
  • In a business transfer, such as a merger or sale of assets, subject to this policy.

4. Email and Text Message Communications

When you check the consent box on one of our forms, you agree that A Care Assistance Living may contact you by phone, text message, or email about your request. Message frequency varies. Message and data rates may apply. Consent is not a condition of any purchase.

  • Text messages: Reply STOP at any time to stop receiving text messages, or HELP for help.
  • Email: Use the unsubscribe link in any email we send, or contact us to opt out.
  • Phone: Let us know during a call, or contact us, and we will update your preferences.

We will not share your mobile phone number or text messaging consent with third parties for their own marketing purposes. Even if you opt out of marketing messages, we may still contact you about a request you have made.

5. Cookies and Similar Technologies

Our website uses your browser's session storage to remember information during your visit, such as the page you arrived from, campaign information in a link, and access to resources you have requested. This information is cleared when you close your browser tab.

Our hosting and security provider, Cloudflare, may set cookies that are necessary to protect the website and to tell people apart from automated bots (for example, through Cloudflare Turnstile on our forms). Our website also loads fonts from Google Fonts, which may receive your IP address when fonts are delivered. You can control cookies through your browser settings, but some parts of the website may not work properly without them.

6. How We Protect Your Information

Our website is hosted on Cloudflare. Information you submit is sent over an encrypted connection (HTTPS), and our forms use spam and abuse protection. We limit access to personal information to people who need it to help you, and partner portal accounts are protected by login credentials.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us right away.

7. How Long We Keep Information

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including to respond to your request, maintain records of our communications, meet legal or accounting obligations, and resolve disputes. When information is no longer needed, we delete it or de-identify it.

8. Your Choices and Rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us using the details below. We may need to verify your identity before responding, and we will not discriminate against you for exercising your rights.

9. Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Our website may link to websites we do not control, including those of housing providers or partners. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the "Last updated" date above.

12. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us: